Shipping policy

Shipping Policy

Last updated: July 19, 2026

This Shipping Policy explains how orders placed through postmalone.shop are processed, shipped, tracked, and delivered.

1. Store Information

Business name: Post Malone Official Shop
Website: postmalone.shop
Email: info@postmalone.shop

Business address:
Post Malone Official Shop
932 Middleton Road
Oldham
OL9 9SB
United Kingdom

2. Shipping Destinations

We ship to the countries and regions available during checkout.

If your destination does not appear as an available option, we are currently unable to accept an order for delivery to that location.

Certain products may have destination restrictions because of carrier limitations, licensing requirements, customs rules, product availability, or other operational considerations.

3. Order Processing

Orders are processed after payment has been successfully authorised.

Processing time is separate from shipping or transit time. Estimated processing and delivery information will be displayed at checkout, on the relevant product page, or in your order confirmation.

Orders are generally not processed on weekends or United Kingdom bank holidays. Processing may take longer during:

  • Product launches;
  • Promotional events;
  • Tour merchandise releases;
  • Holidays;
  • Periods of unusually high demand;
  • Pre-order campaigns; or
  • Circumstances outside our reasonable control.

Orders containing pre-order and immediately available products may be held until every product is ready or sent in separate shipments.

4. Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

The confirmation email does not necessarily mean that the order has been dispatched. You will receive a separate shipping confirmation when the order has been prepared and handed to the carrier.

Please review your order confirmation carefully and contact us promptly at info@postmalone.shop if any information is incorrect.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

The cost may depend on:

  • Delivery destination;
  • Selected shipping service;
  • Package weight and dimensions;
  • Number of products ordered;
  • Carrier rates; and
  • Whether the order requires more than one shipment.

We may offer free or discounted shipping during certain promotions. Any minimum order value, destination restriction, expiration date, or other condition will be displayed with the relevant offer.

6. Estimated Delivery Times

The delivery estimate shown during checkout begins after the order has been processed and dispatched.

Delivery estimates are provided in good faith but are not guaranteed unless a guaranteed delivery service is expressly identified at checkout.

Under UK consumer law, goods must generally be delivered without undue delay and within 30 days of the contract being made unless a different delivery period has been agreed with the customer. Nothing in this Shipping Policy limits your statutory rights.

Delivery may be affected by:

  • Customs inspections;
  • Carrier delays;
  • Severe weather;
  • Public holidays;
  • Industrial action;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Transport disruption;
  • Security checks; or
  • Other events outside our reasonable control.

Contact us if your order has not arrived within the delivery estimate provided to you.

7. Tracking Information

Where tracking is available, a tracking number or tracking link will be included in the shipping-confirmation email.

Tracking information may take time to update after the package has been handed to the carrier. A lack of an immediate tracking update does not necessarily mean that the package has not been dispatched.

Some economy or local shipping services may provide limited tracking information.

8. Separate Shipments

Products from the same order may be shipped separately because of:

  • Different fulfilment locations;
  • Product availability;
  • Package-size restrictions;
  • Pre-order release dates; or
  • Carrier requirements.

Where an order is divided into multiple packages, you may receive a separate shipping confirmation and tracking number for each package.

You will not be charged additional shipping costs solely because we choose to divide an order into separate shipments after checkout.

9. Address Accuracy

You are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name;
  • House or building number;
  • Street name;
  • Apartment or unit number, where applicable;
  • Town or city;
  • Postal or ZIP code;
  • Country; and
  • Valid contact information.

Contact info@postmalone.shop as soon as possible if you need to correct an address.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

10. Failed Delivery and Returned Packages

A package may be returned to us because:

  • The address was incorrect or incomplete;
  • The recipient was unavailable;
  • The package was not collected;
  • Delivery was refused;
  • The carrier could not access the address; or
  • Customs charges were not paid.

If a package is returned, contact us to discuss whether it can be reshipped or refunded.

Where lawful, we may require payment of the actual additional shipping cost before resending a package when the failed delivery resulted from information supplied by the customer or the customer’s failure to collect it.

Any deductions from a refund will only be made where permitted by law. This does not affect your rights where the product was faulty, incorrectly supplied, damaged, or not as described.

11. Customs, Import Taxes and Duties

International orders may be reviewed by the customs authorities of the destination country.

Import VAT, customs duties, handling fees, brokerage charges, or other local charges may apply. Whether these costs are included will be indicated during checkout where possible.

Unless the checkout expressly states that duties and taxes are prepaid or included, the recipient may be required to pay charges imposed by the destination country or delivery provider before receiving the package.

For goods entering the United Kingdom from abroad, packages pass through customs and may be assessed for applicable tax and duty.

We do not control customs decisions or the amount of charges imposed by local authorities. Customers should consult their local customs authority before ordering when they require an estimate.

Customs processing may also delay delivery.

12. Delayed Orders

If tracking has not updated or your package has not arrived within the estimated delivery period, contact us at info@postmalone.shop with:

  • Your full name;
  • Order number;
  • Delivery address; and
  • Tracking number, where available.

We may need to contact the shipping carrier and open an investigation. Carrier investigations can take time, and we appreciate your cooperation while the package is located or the claim is reviewed.

13. Lost Packages

Please contact us promptly if you believe your package has been lost.

We will review the tracking information and, where necessary, contact the carrier. Depending on the circumstances and applicable consumer law, an appropriate resolution may include replacement or refund.

For consumer orders, responsibility for loss or damage generally remains with the seller until the goods are physically received by the customer or a person identified by the customer. A different rule may apply where the customer independently selects and arranges a carrier that the seller did not offer.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery address in your order confirmation.
  2. Check around the property and any designated safe place.
  3. Ask household members, neighbours, reception staff, or building management.
  4. Contact the carrier for delivery details.
  5. Contact us at info@postmalone.shop if the package remains missing.

We may request confirmation of the delivery address or other reasonable information needed to investigate.

15. Damaged Packages

Inspect your order after delivery and contact us promptly if the package or product arrives damaged.

Please provide:

  • Your order number;
  • A description of the damage;
  • Photographs of the product;
  • Photographs of the outer packaging;
  • Photographs of the shipping label; and
  • Details of any missing products.

Keep the product and packaging until we confirm whether they are required for the carrier investigation.

Depending on the circumstances and your legal rights, we may provide a replacement, refund, or another appropriate remedy.

16. Incorrect or Missing Products

Contact info@postmalone.shop promptly if:

  • You received the wrong product;
  • The wrong size was supplied;
  • A product is missing from the package; or
  • The quantity received is incorrect.

Include your order number and clear photographs of the products and package contents. We will review the issue and provide an appropriate resolution.

17. Pre-Order Products

A product described as a pre-order is not ready for immediate shipment.

The estimated dispatch or release period will be displayed on the product page where available. Dates for pre-order products are estimates and may change because of manufacturing, supply, licensing, quality-control, or transportation delays.

When an order includes both pre-order and available products, the entire order may be shipped when the pre-order product becomes available, or products may be dispatched separately.

Any significant change affecting your order will be communicated using the contact information provided during checkout.

18. Refused Deliveries

If you refuse a delivery without first contacting us, the package may be returned to the sender.

A refused package is not automatically treated as a valid cancellation or approved return. Contact us at info@postmalone.shop if you wish to cancel or return an order.

Any refund will be processed in accordance with our Refund Policy and applicable consumer law.

19. Delivery Restrictions

We may be unable to deliver to certain:

  • PO boxes;
  • Military addresses;
  • Parcel-forwarding services;
  • Hotels or temporary accommodation;
  • Remote locations;
  • Sanctioned territories; or
  • Addresses that carriers classify as undeliverable.

Available delivery options will normally be shown during checkout.

Customers using a parcel-forwarding company do so at their own risk after the package has been properly delivered to that company, subject to applicable law.

20. Changes and Cancellations

Contact us immediately if you wish to change or cancel an order.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after processing has started.

Once an order has been dispatched, it cannot be redirected or cancelled in transit. You may still have return or cancellation rights under our Refund Policy and applicable consumer law.

21. Contact Us

For shipping questions, delayed orders, tracking concerns, or delivery problems, contact:

Post Malone Official Shop
932 Middleton Road
Oldham
OL9 9SB
United Kingdom

Website: postmalone.shop
Email: info@postmalone.shop