Return and Refund Policy

Last updated: July 19, 2026

This Return and Refund Policy applies to purchases made through postmalone.shop and explains your rights and responsibilities when cancelling an order, returning an item, requesting an exchange, or reporting a faulty product.

1. Store Information

Business name: Post Malone Official Shop
Website: postmalone.shop
Email: info@postmalone.shop

Return address:
Post Malone Official Shop
932 Middleton Road
Oldham
OL9 9SB
United Kingdom

Please contact us before sending any return. Returning an item without prior contact may delay its identification and processing.

2. Cancelling an Online Purchase

For most eligible online purchases, customers in the United Kingdom may cancel an order without giving a reason within 14 days after receiving the goods. After notifying us of the cancellation, the goods must generally be returned within a further 14 days.

To request a cancellation or return, email info@postmalone.shop and include:

Your full name;
Order number;
Product or products being returned;
Reason for contacting us, where relevant; and
A clear statement that you wish to cancel or return the order.

You may cancel before dispatch by contacting us as soon as possible. We will try to stop the order, but cancellation cannot be guaranteed once fulfilment or shipping has begun.

3. Return Eligibility

For a change-of-mind return, products should be:

Unworn and unused;
Unwashed;
Free from stains, odours, pet hair, makeup, or damage;
Returned with their original tags attached;
Returned with the original packaging where reasonably possible; and
Sent back within the applicable return period.

You may inspect an item as you would in a physical shop. We may reduce the refund to reflect any loss in value caused by handling beyond what was reasonably necessary to establish the item’s nature, characteristics, and fit.

The absence of original packaging will not automatically remove your statutory rights, although you should package the item securely to prevent damage during return shipping.

4. Products That Cannot Normally Be Returned

The statutory change-of-mind cancellation right may not apply to:

Personalised or custom-made products;
Products made to your specifications;
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;
Products that deteriorate or expire rapidly;
Digital content supplied immediately after the customer expressly agreed to begin delivery and acknowledged losing the cancellation right; and
Other products excluded under applicable consumer law.

This section does not affect your rights where an item is faulty, damaged, incorrectly supplied, or materially different from its description.

5. How to Return an Item

Before returning an item, email info@postmalone.shop to request return instructions.

Once your return is approved, securely package the product and send it to:

Post Malone Official Shop
932 Middleton Road
Oldham
OL9 9SB
United Kingdom

Include your order number or a copy of your order information inside the package so that we can identify the return.

Do not send returns to a manufacturer, carrier depot, or any address other than the return address confirmed by us.

6. Return Shipping Costs

For an eligible change-of-mind return, the customer is normally responsible for the direct cost of returning the product.

We recommend using a tracked and adequately insured postal service. Keep the receipt and tracking information until the refund has been completed.

We will pay or reimburse reasonable return costs when the item is:

Faulty;
Damaged on arrival;
Incorrectly supplied; or
Materially different from its description.

7. Original Delivery Charges

When you validly cancel an entire eligible order under your statutory cancellation rights, we will refund the cost of our least expensive standard delivery option.

If you selected an express, premium, or other more expensive delivery service, the additional amount above the standard delivery cost may not be refunded.

Original delivery charges may not be refunded for partial returns unless required by law.

8. Refund Processing

Once we receive and inspect the return, we will notify you whether the refund has been approved and whether any lawful deduction applies.

Eligible refunds will be processed without undue delay and generally no later than 14 days after we receive the returned goods or evidence that they were sent back, whichever occurs first where applicable.

Refunds will normally be issued to the original payment method. We cannot usually send a refund to a different card, account, or payment provider.

Your bank, card issuer, PayPal, or payment provider may require additional time to display the refund after we have processed it.

9. Refund Deductions

We may make a reasonable deduction from a change-of-mind refund where the product’s value has been reduced because it was handled beyond what would normally be permitted in a physical shop.

Examples may include:

Wearing an item for an extended period;
Washing or altering it;
Removing or damaging labels;
Staining or marking the product;
Exposing it to smoke, perfume, or strong odours; or
Causing avoidable damage.

We will not make deductions that unlawfully restrict your statutory rights.

10. Faulty or Misdescribed Products

Products must be of satisfactory quality, fit for their intended purpose, and as described.

Under the Consumer Rights Act 2015, qualifying consumers may have a short-term right to reject faulty goods within 30 days. Depending on the timing and circumstances, you may instead be entitled to a repair, replacement, price reduction, or final refund.

Contact info@postmalone.shop as soon as possible if your item is:

Faulty;
Damaged when delivered;
Not as described;
Incorrect in size or design because we sent the wrong product; or
Missing components.

Include:

Your order number;
A clear description of the issue;
Photographs of the product;
Photographs of the packaging and shipping label, where relevant; and
Any other information reasonably needed to investigate.

Normal wear and tear, accidental damage, misuse, incorrect washing, or damage caused after delivery may not qualify as a product fault.

11. Damaged Deliveries

Inspect your order promptly after delivery.

If an item or parcel arrives damaged, contact us as soon as reasonably possible. Do not discard the product, packaging, shipping label, or damaged parcel until we confirm whether they are needed for an investigation.

Depending on the circumstances and your legal rights, we may offer:

A replacement;
A repair;
A full or partial refund; or
Another appropriate remedy.

12. Incorrect or Missing Items

The wrong product;
The wrong size;
The wrong quantity; or
An order with an item missing.

We may request photographs of the parcel, shipping label, packing materials, and products received.

Once verified, we will provide an appropriate remedy without requiring you to pay the reasonable cost of correcting our error.

13. Exchanges

We may offer exchanges where replacement stock is available.

To request a different size or product, contact info@postmalone.shop before returning the original item.

An exchange is not reserved until we confirm it. If the requested replacement is unavailable, we may offer:

An alternative product;
Store credit, where accepted by you; or
A refund to the original payment method.

Customers are normally responsible for return postage on change-of-mind or size exchanges, unless the original product was faulty or incorrectly supplied.

14. Sale and Promotional Products

Sale, discounted, and promotional products remain covered by applicable statutory rights.

Eligible sale items may be returned under the same legal cancellation rules as full-priced products unless a lawful exception applies.

A reduced price does not remove your right to a remedy where a product is faulty or not as described.

15. Gift Cards

Gift cards are normally non-refundable once issued or used, except where cancellation or refund rights apply under applicable law.

Refunds for purchases paid with a gift card will normally be returned to the gift card or issued as replacement store credit.

Where an order was paid using both a gift card and another payment method, the refund may be divided between those payment methods.

16. Promotional Gifts and Bundles

If a returned order qualified for a free promotional item, bundle discount, or gift with purchase, the promotional item may also need to be returned.

If it is not returned, we may deduct its reasonable value from the refund where legally permitted and where the relevant promotional conditions were clearly disclosed.

Items purchased as part of a bundle may need to be returned together to receive a full bundle refund. A partial return may result in the remaining products being recalculated at their individual prices.

17. Refused and Uncollected Deliveries

Refusing a package or failing to collect it does not automatically complete a valid cancellation.

If a parcel is returned because the customer provided an incorrect address, failed to collect it, or refused delivery without a valid product issue, we may deduct reasonable, unrecoverable return or reshipping costs where permitted by law.

18. International Returns

Customers returning products from outside the United Kingdom are responsible for following applicable customs and shipping procedures.

Clearly mark the package as “Returned Goods” where appropriate. We are not responsible for import duties or customs charges caused by incorrect return declarations.

Change-of-mind international return shipping costs are normally the customer’s responsibility unless the product is faulty, damaged, incorrect, or not as described.

Mandatory consumer rights in the customer’s country of residence may also apply.

19. Return Packages Lost in Transit

You are responsible for change-of-mind return packages until they are delivered to the approved return address.

We recommend using a tracked service and retaining proof of postage. We may be unable to issue a refund if the return cannot be located and no acceptable proof of sending is available.

Where we arrange the return or provide a prepaid return service for a faulty or incorrect product, responsibility will be handled in accordance with the return instructions provided.

20. Chargebacks and Payment Disputes

Please contact us first if you believe a payment or refund issue has occurred.

Submitting a chargeback does not create additional return or refund rights. We may provide the payment provider with order, delivery, communication, and return records when responding to a dispute.

Nothing in this section prevents you from exercising any legal rights available through your bank, card issuer, or payment provider.

21. Statutory Rights

Nothing in this policy excludes, limits, or replaces rights that cannot legally be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable consumer law.

UK online customers normally have 14 days after receiving eligible goods to notify the seller that they wish to cancel, followed by a further 14 days to return them. Faulty products are subject to separate statutory remedies.

22. Contact Us

For cancellations, returns, exchanges, damaged products, missing items, or refund enquiries, contact: