Refund policy

Refund & Return Policy

Last Updated: September 8, 2026

Thank you for shopping at Post Malone | Official Shop.

We want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise qualifies under this policy, we are happy to help.

1. Returns

We accept returns for eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories, where applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 30 days of the date your order was delivered.

Items that do not meet these requirements may not be eligible for a refund or replacement.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please email info@postmalone.shop with:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damaged, defective, or incorrect item

  • Photographs of the packaging, if applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, washed, worn, altered, or damaged after delivery

  • Personalized or customized items

  • Gift cards

  • Clearance or final-sale items, where clearly stated

  • Items returned after the applicable return period

For hygiene and safety reasons, certain personal-use items may also be non-returnable.

4. How to Request a Return

To request a return, contact us at:

Email: info@postmalone.shop
Website: postmalone.shop

Please include your order number and explain why you would like to return the item.

Do not send an item back before receiving return instructions from our customer support team. Unauthorized returns may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective item.

6. Exchanges

If you receive a defective, damaged, or incorrect item, we may provide a replacement where available.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Return Shipping

If the return is due to an incorrect, defective, or damaged item received from us, we may cover reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Return shipping arrangements will be provided by our customer support team when your return request is approved.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Allow additional processing time.

If you still have not received your refund, contact us at info@postmalone.shop and we will assist you.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@postmalone.shop.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, packed, or shipped.

If an order can no longer be cancelled, you may request a return in accordance with this policy.

10. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Post Malone | Official Shop
Website: postmalone.shop
Email: info@postmalone.shop

We will do our best to resolve your request promptly and fairly.